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+--- Thread: Research Exploring how patients feel about AI transcription (survey) (/thread-19398.html)
Exploring how patients feel about AI transcription (survey) - C C - Dec 17, 2025
https://www.eurekalert.org/news-releases/1110245
INTRO: Electronic medical records (EMRs) have been a tremendous benefit in exam rooms across the country, creating secure patient history databases that clinicians can easily access and update. Yet, they can also detract from the doctor-patient experience, as physicians must type notes into the system rather than devote their complete attention to patients.
To help put physicians back in front of their patients — and away from their keyboards — UC Davis Health has adopted an artificial intelligence (AI) scribe, which automatically records and transcribes conversations during medical visits. These systems preserve detailed medical notes so physicians can focus on their patients.
In preparation for the digital tool’s rollout, UC Davis Health conducted a comprehensive survey to evaluate patient perceptions of the technology. The results, which informed how the scribe was implemented, were recently published in the Journal of Medical Internet Research (JMIR) Medical Informatics.
“We weren’t sure how patients would respond to these AI transcriptions,” said Gary Leiserowitz, Obstetrics and Gynecology chair and lead author on the paper. “There was little information from other institutions, so we worked with our patient experience colleagues to understand how patients might feel about it.”
Survey results. The survey was emailed to more than 9,000 patients and around 1,900 responded. While 73% felt they were being heard during clinical visits, 23% stated their doctors were more focused on notetaking than on them.
“A lot of people feel medical documentation is a necessary evil, but hate it when their doctors are sitting in front of the computer, trying to record everything they’re talking about,” Leiserowitz said. “They feel like that connection is lost.”
In the survey, 48% of respondents reported that an AI scribe would be a good solution, while 33% were neutral and 19% had concerns. Younger patients (18-30 years old) were more skeptical about the technology than older patients.
Patients were mostly worried about note accuracy (39%), privacy and security (13%) and the prospect of being recorded (13%). Many of the associated comments expressed concerns that the recordings could be hacked. Around 10% felt it would be bad for physicians and staff... (MORE - details, no ads)